EZ Pinger
Network Monitoring & Management Tool
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EZ Pinger Technical Support

Before Contacting Maximum Output Software

**Lately we have had a number of users state that they are not getting answers to their technical support requests. **
** We reply to all requests.  Please ensure your email filters are set to allow email from maxoutput.com through.  **

If You Are Still Having Trouble

Please note that product Upgrade Protection must be active to receive technical support here.  If your Upgrade Protection is not active please use the online forums to request help from other users.

Fill out the support request form below, filling in as much information as you are able to provide.  The more thorough your request, the faster we will be able to respond.
Your Information
Your Name
E-mail Address

Please double-check your address.  This is how you will be contacted.  If your e-mail address is incorrect we will not receive your message and you will not receive any response.  you will not be added to any mailing lists, and your email address will not be shared with anyone by filling out this form.  Please be sure that mail from maxoutput.com is allowed through email filters.

Original Order Transaction Number
(Located under Configuration / About / Registered To:)
Product / Problem Information
EZ Pinger Version(located in the title bar)


EZ Pinger Edition
Type of Problem/Severity
What was EZ Pinger doing?
Have you contacted MOS about this problem before? Yes  No
If yes, enter the transaction ID for the previous support request:
Please describe, in detail, the problem you are having

Please include the text of any error or warning messages you may be seeing, if applicable.

If this problem can be recreated,
please list the steps to do so
Does this problem affect all hosts? Yes No Not Applicable
Please list applicable properties for these hosts:
System Information

Which Operating System are you running?

Other information that might assist us
in diagnosing your problem:

(such as steps you have taken to attempt
to resolve this particular issue)
When you click the "Submit" button your request will be assigned a transaction number which will be sent to you at the e-mail address provided above.  Please include this number in follow-up requests, or in any other correspondence sent to MOS.

If you wish to submit file attachments, such as screen shots, configuration, or log files, please email them to support at maxoutput.com.  Be sure to include the support transaction number (which will be sent to you when you click the "Submit" button) in the subject line of your message.

Please click the "Submit" button only once. 

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